When I switch, will my electricity be as reliable as before?
Yes. Since the transmission and distribution of your power is provided by your current regulated utility, you get the same level of reliability.
They continue to maintain the poles and wires, regardless of what provider you select. The only change is your savings and customer service quality. All providers must be certified by the Public Utility Commission of Texas in order to sell electricity in Texas. As part of the certification process, the provider must submit information to prove their financial, managerial and technical abilities to sell electricity.

How does Andeler reduce my electricity rates?
Deregulation allows REPs - like Andeler Corp - to buy energy wholesale from competitive providers and pass the savings along to customers.

What happens if my Retail Electric Provider (REP) goes out of business?
You will not be without energy. You should receive a notice from your REP giving you time to select a new provider. If not, your service will revert to your previous provider or a provider designated by the state utilities agency.

What do I do in case of an emergency or power outage?
Your local utility is responsible for maintenance and repair. You will call these regulatory firms in the event of an emergency or outage at the number provided on your bill.

My power was disconnected, How long does it take to get my power restored?
Power Outage:
If there is a power outage in your area, contact your local Transmission and Distribution Service Provider (TDSP) - they'll work on restoring power to your premise. More likely than not, you're probably not the only one left in the dark. Please remember Andeler Corp does not read your meter or control the wires in your neighborhood. Under Texas law, that may only be handled your TDSP. If there are any exposed or downed power lines, do not go anywhere near them.

Disconnect for Non-Pay:
If you were disconnected for non-payment, you will need to pay your current balance and any applicable reconnection fees in order to be reconnected plus additional deposits required. Please be advised, it takes 24 - 48 hours to have your power restored. Remember, the TDSP performs the reconnection, not Andeler Corp personnel. If you have any questions about getting your power reconnected, contact our customer service at 1-866-808-8839.

What are these additional charges - TDSP charges?
These are charges the local Transmission and Distribution Service Provider (TDSP) - poles and Wires Company - assess to all meters.
They are simply passed-through to you, the end-use consumer (where applicable). Andeler separates these charges on your bill so
you will be able to see your fuel charges and the passed-through TDSP charges.

What is a TDSP Meter Surcharge?
A TDSP Meter Surcharge (or "Advanced Meter System" charge) is a charge that the poles and wires company in your local area charges customers to cover the cost of deploying advanced meters (also known as "smart meters"). These charges are approved by the Public Utility Commission of Texas.

I need to get an electrical permit. How do I obtain one?
If you're in the process of remodeling your premise and are having electrical work done, then in most cases either you or your contractor will need to obtain an electrical permit. These can typically be obtained through your city's services department.

How do I read my electricity meter?
One of the best ways to take control of your electricity consumption is to know how much electricity you use. Every electricity meter measures the amount of electricity consumed over a given period of time, typically a Billing Cycle, and each unit of electricity consumed and measured is expressed in kilo-watt hours (or kWh). When reading your meter, especially if your intent is to compare it to months before or for future reference, it is important to take special note of certain factors that may affect your results, to name a few:

     a. Average temperature for the period you're monitoring
     b. Weather/temperature anomalies or for extended periods of time
     c. Summer cooling vs. Winter heating

Keeping these factors in mind will help you determine what is causing spikes in your usage and where your electricity dollars are being spent. By regularly reading your meter, you can manage your electricity usage more effectively and gain a better understanding of which appliances or activities are causing a significant drain.

Digital Meters
These meters are very similar to reading the odometer on your car's dashboard. There are no dials that need to be read, just a simple, easy-to-read digital number.

Analog (Dial) Meters
An analog meter is the most common type being used today. It is called analog because of the five (5) dials used to calculate the total number of kilowatt-hours consumed. Each dial holds a value which together makes up your meter reading. Most meters have five (5) dials with ten numbers (10), beginning from zero (0) and going up to nine (9). The pointer turns in increasing value, sometimes from right to left or left to right, thereby designating the amount of electricity consumed. If you pay close attention, you will notice that every other dial is read in clockwise fashion.

Here's how to read your analog meter.
Read the dials from right to left. The first dial (or Dial 1) must make a full revolution before the second dial (Dial 2) can move one
space. Follow the same order of operations for dials 3 through 5.

Write down the numbers the pointer has passed, not the numbers that it is moving towards. Read the first dial clockwise, second
dial counterclockwise, and continue to follow the same alternating pattern for the next three dials. If the pointer looks to be
covering a number, you can check to make sure it has reached that number by seeing if the dial directly to the right has completed a
full revolution. To determine your electricity usage for the month, subtract the previous month's meter read (as designated on your
monthly bill) from this month's reading.