When I switch, will my electricity be as reliable as before?

Yes. Since the transmission and distribution of your power is provided by your current regulated utility, you get the same level of reliability. They continue to maintain the poles and wires, regardless of what provider you select. The only thing that changes is your savings and customer service.

How does Andeler reduce my electricity rates?

Andeler is able to shop for the best wholesale electricity prices from among the many generators and pass on the savings to our customers. Additionally, Andeler is not burdened by large overhead costs, expensive debt payments, and expensive advertising and marketing campaigns. Instead of engaging in expensive advertising campaigns, Andeler passes these savings on to you.

How do I know if a provider is reliable?

All providers must be certified by the Public Utility Commission of Texas in order to sell electricity in Texas. As part of the certification process the provider must submit information to prove their financial, managerial and technical abilities to sell electricity.

How Does Electric Choice affect my electric rates?

On January 1, 2002, rates for most customers were lowered. This is known at the "price to beat" is in effect from January 1, 2002, until December 1, 2006.

The Public Utilities Commission of Texas (PUCT) has mandated that the affiliated Retail Electric Providers (REP) provide this rate to residential and small commercial customers with a peak demand of less than 1 megawatt (Usage over 1 MW typifies large commercial or industrial customers).

Will the situation in California happen in Texas?

Since 1995, 47 new power plants have been built or being built in Texas, representing one-fourth of all power plants being built in the nation. California has only built two power plants since 1995. Texas also imports less than one percent of its power during peak demand, while California imports at least 20 percent. In addition, Texas power generators and REPs are able to negotiate long-term wholesale power purchases for the lowest price, while in California, spot purchases have left utilities and customers vulnerable to price spikes. Texas has enhanced strong customer protection measures during the transition to competitive retail electric market. These measures will keep electric rates stable so you won't see your electric bill double or triple, like in California.

Do I have to switch?

No. But on January 1, 2002 you were switched to a REP that is affiliated with your current utility.

What does Texas electric choice mean?

It means you have the power to choose your electricity service provider. It's referred to as deregulation. And it's a result of the Texas Senate Bill 7, which enables the state of Texas to restructure its electric utility industry.

What happens if my Retail Electric Provider (REP) goes out of business?

You will not be without power. You should receive a notice from your REP giving you time to select a new provider. However, if that does not happen, your service will be provided by the Provider of Last Resort (POLR) until you select a new provider.

If I switch, where will my electricity come from?

Your current electric utility will continue to deliver your electricity. As such, your power will come from a regional power pool ­ a mixture of energy from traditional power plants and other sources like wind, water, sun and natural gas.