Public Utility Commission of Texas
Application for Chronic Condition or Critical Care Residential Customer Status

IMPORTANT INFORMATION
 This form will not be processed if incomplete, unreadable, or improperly submitted. All information is required, unless otherwise indicated.
 For questions about this form, call the Customer’s transmission and distribution utility (TDU) during normal business hours at the applicable phone number below:
 AEP Texas Central 1-877-547-5513
 AEP Texas North 1-877-547-5513
 Centerpoint Energy 1-713-945-6353
 Nueces Electric 1-800-632-9288
 Oncor 1-888-313-6862
 Sharyland Utilities (includes Cap Rock) 1-956-687-5600
 Texas-New Mexico Power 1-800-738-5579
 Submission of this application does not automatically result in chronic condition or critical care status. Notification of the action taken with regard to this form will be provided to the customer at the mailing address provided.
 Pursuant to the rules of the Public Utility Commission of Texas, designation as a chronic condition or critical care residential customer does not relieve a customer of the obligation to pay for electric service, and service may be disconnected for failure to pay.
 Chronic condition or critical care status does not guarantee an uninterrupted, regular, or continuous power supply. If electricity is a necessity, you must make other arrangements for on-site back-up capabilities or other alternatives in the event of loss of electric service.
INSTRUCTIONS:
 Customer: Complete Part 1 of the APPLICATION, and provide to patient’s physician for completion. This application will not be processed unless submitted electronically by the physician to the applicable TDU.
 Physician: After completing Part 2 of the following page, please forward only the APPLICATION to the Customer’s TDU indicated on the form to:
[fax number] or [email address]
AEP Texas Central 1-361-880-6027 or billing-dereg_texas@aep.com
AEP Texas North 1-361-880-6027 or billing-dereg_texas@aep.com
Centerpoint Energy 1-713-945-6357 or criticalcare-res@centerpointenergy.com
Nueces Electric Coop 1-361-387-4139 or criticalcarereg@nueceselectric.org
Oncor 1-800-666-3406 or contactcenter@oncor.com
Sharyland (inc. Cap Rock) 1-956-654-1903 or suhelp@sharylandutilities.com
Texas-New Mexico Power 1-972-420-7628 or criticalcare@tnmp.com